Return Policy

At Harovex, we believe home organization should feel easy and stress-free — and that includes your shopping experience. If something doesn’t work out, we’ve made our return process simple and fair.

⏳ Return Window

You may request a return within 60 days from the date your order is delivered. Requests made after this period may not be accepted.

📦 What Can Be Returned


We accept returns for most items as long as they meet the following conditions:
  • Unused and in original condition
  • Free from damage caused after delivery
  • Returned with original packaging 
Items that show clear signs of use or alteration may not qualify.

🚫 Non-Returnable Situations

To keep things clear, we are unable to accept returns in the following cases:
  • Items used beyond normal inspection
  • Products damaged due to improper handling
  • Missing essential parts or packaging
  • Returns requested after 60 days

🔄 How to Start a Return

Starting a return is straightforward:
  • Contact us with your order details
  • Briefly explain the reason for the return
  • Wait for return instructions before sending the item back
Return Address:16047 Sierra Pass Way, Hacienda Heights, CA 91745, United States

Returns sent without prior contact may not be processed.

💰 Refunds

Once your return is received and reviewed:
  • Approved refunds will be issued to the original payment method
  • Processing time may vary depending on your payment provider
  • Shipping fees (if any) are generally non-refundable

🔁 Exchanges

We currently do not process direct exchanges. If you would like a different item:
  • Please return the original item
  • Place a new order separately
This helps ensure faster processing and accurate stock availability.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method for your return
We are not responsible for items lost during return transit.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect:
  • Please contact us within a reasonable time after delivery
  • Include photos if possible to help us review the issue quickly
We’ll work with you to resolve it appropriately.

📬 Contact Information

For any return-related questions or requests, feel free to reach out:
  • Email: service@harovex.com
  • Phone: (+1) 2096854863
  • Address:16047 Sierra Pass Way, Hacienda Heights, CA 91745, United States